Last year while at the beach, our son and DIL brought their canopy. We decided right there and then we were getting one. It’s a great asset while on the beach. We ordered one and from our research and some reviews and setting up what our son had we went with the 12x12 from the EZ up company.
Fast fwd too this year we went and used it and noticed that one side of the frame started too bow inward some. Continued too use it and it still worked and didn’t progress any further. But it bugged me. So when we got home the wife emailed and then we got a call from the company. Bottom line, they said they would send us a new frame and too keep and use the old one as we saw fit.
Received the box from EZ Up just a little bit ago, they sent a whole new canopy. Cover, bag and all.
Rather shocked, but pleased with their customer service.
So if you’re in the market for a canopy…. Check these guys out…..
Fast fwd too this year we went and used it and noticed that one side of the frame started too bow inward some. Continued too use it and it still worked and didn’t progress any further. But it bugged me. So when we got home the wife emailed and then we got a call from the company. Bottom line, they said they would send us a new frame and too keep and use the old one as we saw fit.
Received the box from EZ Up just a little bit ago, they sent a whole new canopy. Cover, bag and all.
Rather shocked, but pleased with their customer service.
So if you’re in the market for a canopy…. Check these guys out…..