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Browning Socks Customer Service.

Jackalope

Jackalope

Dignitary Member
Staff member
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Recently had a great experience with Browning customer service about a pair of socks. Thought I would share it with y'all. In today's world exceptional customer service is lacking and companies such as these deserve recognition. Especially for products made in the USA.

Below are the email I sent and their replies. My first email was at 5:26pm yesterday. They promptly responded this morning at 8:36 am.

Subject: An issue with socks.

Hi,

I recently received a pair of browning socks as a Christmas gift. I
just recently opened the package and wore one of the pairs. They were
extremely comfortable and warm. I washed the socks in a modern
high-efficiency Front load washing machine without an agitator. And
followed the washing instructions. When I was folding laundry I
noticed that the ball of both socks was destroyed. The socks were only
worn for four hours with moderate walking. In the picture below I have
shown the socks next to the unused pair from the same package. I am
unsure if this may be a quality control issue but I would expect socks
such as these especially from such a prominent name as browning to
last a bit longer than one wear and wash. Anyway, I just wanted to
make you aware of this product issue thank you

Joe Wilson
Click to expand...


Hi Joe,

Thank you for letting us know about this issue. We will look into the
issue and get it resolved. We take pride in the Browning line and the
fact that it is made in the USA!

Can you send me your address?

Thanks,

Beverly
Click to expand...


Good morning Beverly,

Thank you for your prompt response and attention to the matter. I appreciate
your concern and am also happy you maintain manufacturing of your product in
the USA. Per your request my address is listed below.

(Address Retracted).


Thank you again.
Click to expand...

Joe, I would like to apologize for the issues with the socks, we did have an
issue with the seaming on that style, which I think from the picture is
9067. Please accept our apology and look for a three pair package to arrive
shortly. Hopefully you will not have problems with them. Brad Koury
Click to expand...



Hi Joe,

Look for your package to arrive in a few days.

Thanks again,

Beverly
Click to expand...
 
Did you mention at any point that you only wear socks two times before discarding? Seems you may have stumbled onto a sock company that will keep you in a fresh pair.:)
 
I received another email from them this morning.

Joe,

You should receive your package in a few days. It was shipped on Tuesday,
3-26-13.

Thanks,

Beverly
Click to expand...
 
Joe,

Style 9067 --green has been discontinued so they sent you several different
styles for your replacement. Please give us your feedback once you receive
them.

Thanks again,

Beverly
 
They made it right and more. An excellent company to deal with.

ImageUploadedByTapatalk1364704607.514841.jpg

In case anyone is wondering browning hunting socks are made by a company called Carolina hosery.

http://www.browninghuntingsocks.com
 
Last edited:
Wow thats really good of them. I will be getting a few pairs of these socks when I get some for next winter. Thank you for the updates.
 
Good too hear someone's customer service goes above and beyond.... I'll keep them in the memory banks when I'm shopping for some hunting socks...
 
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