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They've gotten exceedingly worthless. If you're fed up with them chat with a rep and cancel and request a refund of Prime fees. Their whole prime model was built on two day delivery and "free" shipping. Truth be told the shipping is just built into the cost of the product as you can see a $2-3 price difference between prime and non-prime items. Most of items that I see marked as Prime now have a 4-6 day delivery window. The bullshit part is I can see that Amazon is holding orders for 4 days before shipping it out to arrive 2 days later. Since it still gets here in two days that tells me the logistics isn't the problem, they're doing this in hopes of aggregating orders at the warehouse. Orders over $25 ship free because it forces you to aggregate an order. In essence they're doing the same aggrigating under the covers with prime orders which they should ship out immediately for two day delivery.
The final straw was we ordered a cooktop back in April that arrived with a broken grate. Trying to do the right thing we called the Frigidiare number on the paper that said please don't return to store call us first. Frigidare ordered the part through a company called electrolux who is their part supplier. 30 days later I call because we haven't received it and was told it was on backorder but should be in stock in 30 days. Today is the third time they've they've said that and the new date is the end of November. I contacted Amazon who basically said tough shit it's beyond the return window.. So guess who just ordered the same cooktop that I'm almost positive is going to arrive damaged and need returned for a refund to Amazon.
The final straw was we ordered a cooktop back in April that arrived with a broken grate. Trying to do the right thing we called the Frigidiare number on the paper that said please don't return to store call us first. Frigidare ordered the part through a company called electrolux who is their part supplier. 30 days later I call because we haven't received it and was told it was on backorder but should be in stock in 30 days. Today is the third time they've they've said that and the new date is the end of November. I contacted Amazon who basically said tough shit it's beyond the return window.. So guess who just ordered the same cooktop that I'm almost positive is going to arrive damaged and need returned for a refund to Amazon.