I got a case of the ass at Encova for raising my rates; my local insurance agency of 15 years was no help, worse than, so I shitcanned them.
My cousin works in auto repair and told me that Erie Insurance does a real good job, went with them and am reasonably happy.
Went thru local agent - I like having someone to sit down with if necessary.
See if you have an Erie agent near you and check 'em out. Online customer service is.....online customer service.