Buyer beware. Costco delivery was an abject failure today. I went out of my way to make it as easy as possible for whoever showed up. I took the front door off the hinges and the closers and brackets off of the storm door for them. Cleared the way from the door to the kitchen, too. None of which I had to do.
Three Hispanic boys in their early 20's roll up in a rented box truck. Two of them do not speak English. The one who does is addressing me as "boss" I fucking hate that shit and it rubs me the wrong way that they are babbling on to each other in Spanish in my house. They had to borrow tools from me, including a step stool, drill and driver bits. They could not figure out how to remove the door on the new refrigerator that has the water line in it. Seriously? My new fridge sat out in the rain in my driveway for an hour while they tried to figure it out. I tried to help a little to save myself the misery of having to relive this day again a week from now. No dice. I eventually told them to put my old one back in the house and put it back together, take the soaking wet new one away. I know things don't always go according to plan, but this was clearly not the "A" team. I'm assuming these are sub-contractors. The inconvenience to me in this situation is enormous, and I'm friggin' pissed about it.
Customer service called me a few minutes after they finally left to listen to me complain and get it ironed out. I was assured they would be sending a more "senior" team out next time. We'll see.
