I have been meaning to post this for a couple of weeks now, but have been busy getting ready for the season and enjoying the first week. As most of you know, I am a stickler for quality customer service. The quickest way to lose me as a customer is to half-ass your service and the easiest way to maintain me as a customer for life, is to take care of me when/if I have an issue. There is no substitute for quality service IMO...
With that being said, I'd like to give a shout out to Sara Junk and Mike with GamePlan Gear for their excellent service in weeks past. I own several pieces of GPG and absolutely love everything I have purchased from them. This summer on a fishing trip, the zipper on my Spot N' Stalk pack gave out and would no longer zip up properly. I emailed GPG's service department about the issue and received a response from Sara only a few minutes later. After exchanging a few emails about the issue, Sara instructed me to return the pack to their location in Iowa. The following day, Mike (who is the owner I believe and an old friend of our very own Mike Cottis) sent me an email thanking me for my support and ensuring me the problem would be corrected.
A little over a week after my initial email, a new Spot N' Stalk pack arrived at my door. So not only did I get my problem corrected, I ended up with a newer pack that included some great improvements over the pack I originally had. :smiley_clap:
For those of you looking for a quality pack, check out GamePlan Gear and their entire product line. I'm a huge fan, as are many of us here on TOO. I know JB just ordered their Treestand Transportation System and he seemed to be pretty happy with it. But more importantly, know that you'll not only be getting a great product that comes with outstanding customer service.
http://www.gameplangear.com/
With that being said, I'd like to give a shout out to Sara Junk and Mike with GamePlan Gear for their excellent service in weeks past. I own several pieces of GPG and absolutely love everything I have purchased from them. This summer on a fishing trip, the zipper on my Spot N' Stalk pack gave out and would no longer zip up properly. I emailed GPG's service department about the issue and received a response from Sara only a few minutes later. After exchanging a few emails about the issue, Sara instructed me to return the pack to their location in Iowa. The following day, Mike (who is the owner I believe and an old friend of our very own Mike Cottis) sent me an email thanking me for my support and ensuring me the problem would be corrected.
A little over a week after my initial email, a new Spot N' Stalk pack arrived at my door. So not only did I get my problem corrected, I ended up with a newer pack that included some great improvements over the pack I originally had. :smiley_clap:
For those of you looking for a quality pack, check out GamePlan Gear and their entire product line. I'm a huge fan, as are many of us here on TOO. I know JB just ordered their Treestand Transportation System and he seemed to be pretty happy with it. But more importantly, know that you'll not only be getting a great product that comes with outstanding customer service.
http://www.gameplangear.com/
