Ordering Issue...What would you do?

[Bowhunter57]

I placed an order for a Hoyt Satori riser from a reputable archery company in Maryland. The order was for a 19" Hoyt Satori riser, in Buckskin color. Shipping and correspondence was good, but when I opened the package this evening, the riser is Black, not the Buckskin color that I ordered. I was hoping to put some limbs on it and get in some shooting time, as soon as it arrived.

I don't want to wait for another couple of weeks for the turn around with return, etc. So, I emailed the guy and told him about the wrong color, after checking all the ordering information that said, "Buckskin" for the color and I'm going to keep it as is, but I'm not ordering from him again. The riser will do everything that I need, but it would've been nice to get what was ordered. It'll be interesting to see what his response is to this email.

How would you have responded?

 

[Maxxis31]

I certainly would have E-mailed, and if there is a number you can call, I would also make the call, when you place an order for a certain product and color that's what you expect and that's what you should get.

 

[Bowhunter57]

I got an email back from Stickbow Supplies, owner Jerry Dewese and he said he was sorry for the mistake and he's willing to make an exchange. Nice, but not the response I was hoping to get.
I was hoping he'd offer to send another riser, in the correct color with a return label. That way there would be less time lost for me to get what I ordered and he would get his original riser returned.

This riser, despite the color, will do everything that I want. If I feel compelled to, I'll "rattle can" a camo pattern on it later.
So, when I buy some limbs for this bow, I'm driving to 3 Rivers Archery, paying full price and getting what I want the first time.

 

[Dustinb80]

I got an email back from Stickbow Supplies, owner Jerry Dewese and he said he was sorry for the mistake and he's willing to make an exchange. Nice, but not the response I was hoping to get.
I was hoping he'd offer to send another riser, in the correct color with a return label. That way there would be less time lost for me to get what I ordered and he would get his original riser returned.

This riser, despite the color, will do everything that I want. If I feel compelled to, I'll "rattle can" a camo pattern on it later.
So, when I buy some limbs for this bow, I'm driving to 3 Rivers Archery, paying full price and getting what I want the first time.

You sound like my Fuckin wife. When she asks a question and I don't give her the answer she wants. Next time why don't you tell me exactly what you want me to say and we will go that route. Make life easier.

 

[Bowhunter57]

You sound like my Fuckin wife. When she asks a question and I don't give her the answer she wants. Next time why don't you tell me exactly what you want me to say and we will go that route. Make life easier.

Brother, it ain't just your wife. It's the way the female brain functions, period.
"When I think of a woman, I think of a man and then I take away reason and accountability." - Jack Nicholson

 

[OhioWhiteTails]

Brother, it ain't just your wife. It's the way the female brain functions, period.
"When I think of a woman, I think of a man and then I take away reason and accountability." - Jack Nicholson

Did you just call yourself a female?

Send it back and get what you wanted. OR sell the riser you purchased for half price here.

 

[Bowhunter57]

Did you just call yourself a female?

Send it back and get what you wanted. OR sell the riser you purchased for half price here.

Nope. Re-read the Jack Nicholson quote.

I'm keeping the riser. It'll do what I want, but it would've been nice if this guy would've paid attention to the damn order form. If this is how he does business, I won't be doing business with him again and I said as much in the email reply.
I'm going to make the trip to 3 Rivers Archery on Saturday morning and get the rest of the accessories, limbs, etc.

 

[Maxxis31]

What's so damn tuff about getting it right the first time

 

[OhioWhiteTails]

You sound like my Fuckin wife. When she asks a question and I don't give her the answer she wants. Next time why don't you tell me exactly what you want me to say and we will go that route. Make life easier.

Brother, it ain't just your wife. It's the way the female brain functions, period.
"When I think of a woman, I think of a man and then I take away reason and accountability." - Jack Nicholson

Did you just call yourself a female?

Send it back and get what you wanted. OR sell the riser you purchased for half price here.

Checkmate.