From: YETI Customer Service <email@example.com>
To: **@**.net <**@**.net>
Sent: Wednesday, May 4, 2022, 06:36:03 PM CDT
Subject: Warranty Claim: Soft Coolers -Hopper Zipper Issue
Thanks for reaching out to us here at YETI! Wish you a very happy good evening. Hope you and your family are doing good.
We're sorry to see that you're having this issue with your Hopper. I can totally understand your concern that you are not happy that the zipper of your YETI Hopper has been broken. I wholeheartedly apologize for every inconvenience you faced in this concern. I can completely understand your disappointment in this matter. Please be assured, that I am here to assist you and sort out this for you with the best possible resolution.
To get you back into The Wild, we've approved your warranty claim. As a replacement, we are offering the Hopper M30 as the Hopper Two 20 has been retired.
The Hopper M30 is the same style and offers even more room for wherever your adventures take you. In addition, we've replaced the zipper with a magnetic strip that holds the cold in and keeps the heat out.
If you're interested in the M30, please let us know which color you'd prefer: Navy or Charcoal.
*Seasonal & Limited-Edition Colors are not available for Warranty
Please reply directly to this email to let us know which replacement color you prefer and we’ll set up your warranty exchange. Once you return your product to us, we will complete your exchange by sending the replacement product to you.
The YETI Outfitters
YETI Help Center