I just got off the phone with Boot Country and they have ordered me another pair and I will switch them out next weekend. I absolutely hate shopping and the lady I dealt with yesterday was very helpful in everything I asked. The manager was the one that answered the phone this morning and was also very knowledgeable and helpful. Very pleasant experience so far, even with a faulty product. I get it, sometimes things happen. This was the Batavia location. She went as far as to offer other boots that were more expensive. I told her I was mostly interested in trying this product. She didn't push at all, just went ahead and placed the order.